Every dispute, defended. Automatically.
Austral Technologies specializes in evidence collection. It builds the case file on Klarna, PayPal or Wero's standards.
Nobody on your side opens a portal, watches a deadline, or writes an evidence pack.
Example case
- Dispute
- PP-4471-EX
- Reason
- Item not received
- Order
- €248.00
Extracted from your systems Same in all three
- Order record, lines and amount
- Dispatch and handover timestamps
- Tracking events and proof of delivery
- Shopper message thread
Submitted as a response on the open dispute in PayPal's Resolution Center.
Response window
Filed with 4d 06h still on the clock
Filed
- Dispute
- KL-2290-EX
- Reason
- Goods not received
- Capture
- €89.90
Extracted from your systems Same in all three
- Order record, lines and amount
- Dispatch and handover timestamps
- Tracking events and proof of delivery
- Shopper message thread
Submitted as a merchant response against the capture in Klarna's Partner Portal.
Response window
Filed with 2d 19h still on the clock
Filed
- Pre-dispute
- WE-0917-EX
- Reason
- Not delivered
- Transfer
- €412.50
Extracted from your systems Same in all three
- Order record, lines and amount
- Dispatch and handover timestamps
- Tracking events and proof of delivery
- Shopper message thread
Submitted as an answer inside the pre-dispute, before it can reach the payer's bank.
Response window
Answered with 5d 11h still on the clock
Filed
Synthetic case, authored to show the shape of the work.
Austral plugs into your systems and extracts the evidence itself.
Your systems
Connected at onboarding, whichever of these you run.
- Order and ERP system
- Warehouse and fulfilment
- Shipping and carrier tracking
- Customer communication
- Payment and refund records
Extracted
What a dispute case actually needs, pulled per order.
- Order lines and amount
- Capture / transaction reference
- Dispatch and handover time
- Tracking events
- Proof of delivery
- Shopper message thread
Assembled and filed
One case file, built the same way every time — then filed where that dispute actually lives.
- PayPalA response on the open dispute, in the Resolution Center.
- KlarnaA merchant response against the disputed capture.
- WeroAn answer inside the pre-dispute, before it reaches the payer's bank.
One evidence engine, not three. Assembling the file barely changes with the payment method; what changes is the regime it gets filed into, and the clock that regime is running.
Hand over the loop, not a to-do list.
Austral picks the notice up, builds the file, and submits it where the dispute lives. The merchant's part of the work is the handover.
-
Notice lands
The dispute arrives from PayPal, Klarna or Wero. Austral matches it to the order it belongs to.
-
File assembled
Fulfilment proof, order record and correspondence, gathered the same way whichever method it is.
-
Filed in the regime
Shaped to what that regime accepts, then submitted through its own dispute path inside the response window it set.
-
Outcome recorded
The result comes back against the order, together with the file that was sent for it.
In all three regimes, no answer is a lost dispute. Austral answers every one automatically, and wins most of them.
See it file one.
Bring a dispute you are working right now, and we will walk it through the regime it actually belongs to.